WARRANTY POLICY :
WARRANTY POLICY :
Kaicell Repair offers you a 1 month + 6 month labour warranty on every mobile screen repaired/replaced by us from the date of invoice. We also provide 1 months warranty on all the other spare parts that we replace
Screen/LCD that malfunctions, or does not work as intended or designed.
Any display issues that may arise without any manual intervention and are related to the screen quality specifically touch issues.
If the screen replaced by us causes any above-mentioned issues, you can claim a brand new screen with the continued warranty of 6 months!
Please note:
The warranty is valid only for the specific device repaired and the original customer. It is not transferable across devices or if the device is sold or handed over to another individual.
Mobile phone must be switching on and functioning normally other than screen to process claim request.
In case the old screen of your device is not handed over to the technician, the warranty is applicable only for 1 months.
To claim your warranty, you need to:
Share the video of the phone with the prevailing display issue at mobile repair -kaicellelectronics@gmail.com
Send us your phone number/order number/IMEI Number. Just about any of it at mobile repair- kaicellelectronics@gmail.com How can I claim my warranty?
You can claim the warranty by writing to us at mobile repair kaicell.in with the service details and the invoice delivered to you at the time of repair. If you need any further assistance, please connect via Chat or write to us at mobilerepair-kaicellelectronics@gmail.com
How much time will Kaicell Repair take to resolve my query, if it is coming under warranty?
Our team generally resolves an issue within 48 hours to 72 hours from the moment you send us a query. You will get acknowledgement over mail for your query and your issue will be sorted as soon as possible.
Warranty is limited to the parts and/or service(s) that were paid for. If only parts were purchased, warranty is limited to the replacement of the parts. If parts and repair service were purchased, warranty extends to cover the labor cost of part replacement and any other repairs specifically resulting from the initial repair.
The warranty is not applicable under the following scenarios :
We do not cover any kind of accidental damage and our warranty stands null and void in all such related cases. Direct damage or damages caused as a consequence of accidents will not be covered under the 6 month warranty.
Any display issues that may arise without any manual intervention and are related to the screen quality specifically visible lines and blank screen
Excessive Damage to the device wherein there is a possibility that internal components might have been affected due to excessive or critical damage to the device or screen. Such excessive visible damage might lead to internal components getting damaged and can cause screen or other system malfunctions. Any part replacement wherein such damage is reported at the time of order completion will not be covered under the warranty provided. Such malfunctions can even become visible after immediately opening of the device and reassembly as any component damage/malfunction would become visible after opening the device and reassembly, Kaicell Repair or any of its representative will neither be responsible nor liable for such issues.
Subsequent mishandling which causes the frame to bend, twist, or crack will not be entertained
Subsequent mishandling with the screen such as hard press that may initiate discoloring or lining on the display
Subsequent accidental or purposeful drops
Water damage
Tampering with internal hardware
Damage resulting from attempted customer self-repairs
Software issues unrelated to the repair
Jail-broken devices
New damages unrelated to the original repair
Any loss of data occurring as a result of the repair – customers are advised to back up all data prior to the repair attempt
Our warranty also does not cover the outcome of a repair if certain pre-repair conditions exist, including:
Existence of known manufacturing and/or performance issues related to the device separate from repair, as noted prior to the repair
Existence of damage to the device frame, as noted prior to the repair
Water damage
Jail-broken devices
Tampering with internal hardware: Under certain conditions, internal damage may make a repair impossible. Our specialist will be able to explain in detail upon diagnosing your specific device. If you have any doubts, we recommend that you do not attempt to repair the device on your own, as any damage may affect the reparability of your device.
Note: Refunds are applicable only if the customer permits us to remove the Kaicell parts (screen and battery) that were installed during the repair and replace them with the device’s original faulty parts. Refunds do not apply to any other parts replaced during the repair.
WARRANTY
(PRE-OWNED/REFURBISHED SMARTPHONES /LAPTOPS / TABLETS/SMARTWATCH/ TABLETS/ GAMING COSOLES))
Limited Warranty Period: The warranty period for Refurbished Smartphones/Laptops/Smartwatch/Tablets/Gaming Consoles is of six (06) months, commencing from the invoice date issued by Kaicell
No Questions Asked Return Policy: e-store Orders: A 15-day refund or replacement is applicable from the date of deliveryTerms and Condition applied.
Accessories Warranty: Accessories (Adaptor, Data/Charging/PowerCord & Battery) provided with the product hold a three (6) months warranty from the invoice date of Kaicell.
Original Purchaser Eligibility: The limited warranty extends solely to the original (first) purchaser (consumer) of the product and is not assignable or transferable.
Warranty Services Requirement: Customers seeking warranty services must provide the original invoice with retailer name and date of purchase.
Warranty Claim Process: To avail limited warranty coverage, consumers must register complaints through helpline number9599182160 , WhatsApp at 9599182160 , email at return kaicellelectronics@gmail.com, or by reaching out to a nearby store. A pickup & drop will be organized after verifying the issue and on every Pick & drop a charge of INR 299/- shall be applicable.
IMEI/Serial Number Validation: Consumers must provide the IMEI number/serial number of the device to establish the validity of the warranty period.
Device Imaging Requirement: Consumers must share front, side & back images of the device before packing for pickup and may be required to showcase issues through video recording.
Return Reason Verification: The reason for raising a return should match the issue/grade mismatch in the device; otherwise, the return request will be cancelled.
Seal Integrity Requirement: The seal inside the device should be intact. If found tampered with at the time of receiving the returned device, no resolution will be provided.
Limited Warranty Resolution: During the warranty period, the company may repair or replace the device. Replacement has a residual warranty period. Kaicell reserves the right to repair, replace, or refund as per Company Policy.
Damage Reporting Timeframe: For devices with damage/physical condition issues, the customer must report the issue within 24 hours of delivery alongwith un-boxing video of purchased device.
Replacement Parts Ownership: All replaced parts, boards, or equipment become the property of the company.
Return Packaging Requirement: Proper packaging is required to avoid physical damage during returns. Kaicell reserves the right to deduct/recover money for improper packaging.
Subcontracting of Services: Kaicell may subcontract warranty services without notice to the customer.
Agreement Completeness: This Agreement is the complete and exclusive agreement between Company and the Customer only.
Force Majeure Clause: Kaicell shall not be liable for delays caused by factors beyond its control, such as acts of God, Strikes, Governmental actions, etc.
Governing Law and Jurisdiction: Any disputes shall be governed by the laws of India, and the courts of Delhi shall have exclusive jurisdiction.
Reserved Rights: All rights are reserved with Kaicell Electronic Private Limited.
Cessation of Warranty: This Limited Warranty Agreement (the “Agreement”) is entered into by and between Kaicell Electronic Private Limited (hereinafter referred to as the “Company”) and the consumer (hereinafter referred to as the “Consumer”) who purchases a product covered by this Agreement. This Agreement outlines the terms and conditions governing the limited warranty coverage provided by the Company.
Conditions for Limited Warranty Coverage Cessation:
a. Incorrect IMEI/Serial Number: Limited warranty coverage shall cease if the Consumer fails to provide the correct IMEI number/Serial Number.
b. IMEI/Serial Number Tampering: Limited warranty coverage shall cease if the product’s IMEI/Serial Number has been removed, defaced, altered, or does not match the data in our records.
c. Exclusions: Limited warranty coverage shall cease under the following conditions: mishandling, misuse, improper storage, exposure to moisture/dampness, extreme temperatures, unauthorized modifications or repair, acts of God, spill of foods or liquids, wrong adjustment to consumer controls, or any other acts beyond the control of the Company, and defects not resulting from normal wear and tear.
d. Failure to Report Defect: Limited warranty coverage shall cease if the Consumer does not report the alleged defect or malfunction during the applicable warranty period.
e. Unauthorized Accessories/Software: Limited warranty coverage shall cease if the product is used with unauthorized accessories or software not supplied or authorized by the Company.
f. Quality Check Parameters: Devices with reported issues will be subjected to the Company’s quality control parameters.
g. Performance Variations: Limited warranty coverage does not apply to performance variations arising due to the passage of time, sustained usage, climatic conditions, or the entry of extraneous particles.
h. Backup Responsibility: The Consumer must ensure the backup of user configuration,data, settings, third-party software/add-ins, etc. The Company and its authorized service centre are not responsible for restoring/re-installing/backup, as these may be lost, changed, or altered during the repair or replacement process.
i. Billing for Non-Covered Charges: The Consumer will be billed for any part and/or workmanship/labour charges not covered under this limited warranty.
j. Product Information Changes: All warranty information, product features, and
specifications are subject to change without prior notice.
k. Limitation of Liability: This limitation of liability applies to all circumstances, including damages sought, claims made under this limited warranty agreement, tort claims (including negligence and strict product liability), contract claims, or any other claim. This limitation of liability is effective even if the Consumer has advised the Company or its representative of the possibility of such damages or if such possibility was reasonably foreseeable. This limitation of liability cannot be waived or modified by any person. By accepting the product covered by this Limited Warranty Agreement, the Consumer acknowledges and agrees to abide by the terms and conditions outlined herein.
For Product & Service Support
Helpline Calling Number: 9599182160
Helpline Whatsapp Number: 9599182160
Working Hours: Monday to Sunday – 09:00 AM to 08:00 PM
Email Support: kaicellelectronics@gmail.com
MAXIMUM LIABILITY
For refurbished device – Refund shall be applicable on invoice value of the customer Gadget as per
following scale. In case if the company is not able to provide the device after Repair or Replacement due
to any unforeseeable reasons, following depreciated amount may be refunded to the customer.
Age of the Device
(From the date of Kaicell Invoice) Reimbursement %
(of the Invoice value)
Up to 15 days 100%
16 – 30 days 97%
31 – 60 days 95%
61 – 90 days 90%
91 – 120 days 85%
121 – 150 days 80%
151 – 180 days 75%
181 – 210 days 70%
211 – 240 days 65%
241 – 270 days 60%
271 – 300 days 55%
300 days 50%
Resolution Timelines:
A. Pickup within 02-03 (Two-Three) working days of complaint subject to warranty Policy*. Contact customer service in case of delays.
B. Resolution through stores within 07 (Seven) working days after device physical handover of device.
C. Complete process (complaint initiation to dispatch) within 15 (Fifteen) working days from complaint.
